[Last updated on October 5, 2015]
All capitalized terms that are not otherwise defined herein obtain their meaning from the Terms.
What Information Do We Collect?
Our primary purpose in collecting personal information from you is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
Personal and Identifying Information
In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. However, to use certain features of the Site, you must register for a User Account. When registering for a User Account, you must provide various contact and identity information and other personal information as indicated where appropriate on the Services. At this time, you are no longer anonymous to us. Where possible, on these forms we indicate which fields are required and which fields are optional. In addition, as you use the Services, you can from time to time enter or send to us personal information.
For all Users, we my collect your name, password, e-mail address, postal code, personal preferences, and any other personal information you choose to include in your profile or communicate to Project Remedy or other Users through your use of the Services.
In addition, for Professionals, we may collect your company name, company contact and address information and a description of your services. Professionals may also upload Verifying Information, which may include proof of business registration, insurance and any required permits.
If you permit us to collect your location, it is used solely to provide you with, and allow you to adequately use the Services. You represent that you have the right and authority or have obtained all necessary consents to provide any information, including any personal information of another individual or corporate information, that is provided by you to Project Remedy.
You always have the option to not provide information by choosing not to become a registered User or by not using the particular feature of the Services for which the information is being collected.
Credit Card Information
If you have signed up for a User Account as a Professional, we will collect your credit card information for billing purposes.
Information Collected Automatically
How We Use Your Information
We may use personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to provide to you the Services; resolve service disputes; troubleshoot problems; measure consumer interest in our products and services, inform you about online and offline offers, products, services, events and updates; deliver information to you that, in some cases, is relevant to your interests, such as product news; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms; provide you with system or administrative messages, and as otherwise described to you at the time of collection.
We may also use personal information about you to improve our marketing and promotional efforts, to analyze network or Service usage, to improve our content and product offerings, and to customize the Site’s content, layout, and services. These uses improve the Services and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Services.
Please see our Terms for information on what we do to account information when you terminate your account with us.
Our Disclosure of Your Information
Data Shared to Other Users through the Services. The data collected through the use of the Services, including personally identifiable information and location-based information may be shared with various Users. For example, Users will be able to see the profile pages and any User submitted reviews of a Professional.
Anonymized Aggregated Data. We aggregate and anonymize data and use and disclose such information for a variety of purposes, including analytics. However, in these situations, we do not disclose any information that could be used to identify you personally.
Public Areas of the Site. All of your activities in the public areas of the Site will be identifiable to your User Account (username), and other people can see your published content.
Subsidiaries and Affiliates; Service Providers. We may from time to time use the services of affiliates, subsidiaries and unrelated service providers in the operation of the network and Services, and may disclose personal information to them in the course of our use of their services. For example, we may use the services of third-party hosting companies to host the operation of the Site and Services. This may involve the hosting of data, including personal information, on servers operated by those hosting companies. We may also use service providers to process payments of Professionals who wish to pay by credit card. We take care to use only service providers that we believe are reputable and able to live up to our and your expectations, including about the handling of confidential information.
Storing or Processing Your Data Outside of Canada
Finally, please note that in some cases, personal information that we collect may be stored or processed outside of Canada. In such cases, we continue to protect the information with appropriate safeguards, but it may be subject to the legal jurisdiction of those countries and governmental authorities in those countries.
Sale of Business
We may also disclose personal information to the acquirer or its agents in the course of the sale of our business. If we do this, the disclosure will be subject to confidentiality arrangements customary in such transactions.
Correcting and Updating Your Personal Information
You may review, delete and update your personal information to ensure it is accurate through the Site, or you may contact us at firstname.lastname@example.org
The Services are not intended for children under the age of eighteen (18). Project Remedy does not target its Services or the Site to children under eighteen (18). Project Remedy does not knowingly collect personal information from children under the age of eighteen (18).
Your User Account is protected by a password for your privacy and security. You must prevent unauthorized access to your account by selecting and protecting your password appropriately, and limiting access to your device.
While we strive to protect your information and data we cannot guarantee the security of your User Account information. Unauthorized entry or use, hardware or software failure and other factors, may compromise the security of user information at any time.
Other Information Collectors
It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please email our privacy officer at email@example.com